All orders are shipped straight from Toronto (and in case you were wondering, yes, I only listen to Drake while packing your merch). I try to be as environmentally friendly as possible, using as little packaging to keep your goods.. good.  

​

Free Shipping (Standard Lettermail - NO TRACKING)

• All orders include free shipping via Lettermail (USA = USPS, Canada = Canada Post)

• Lettermail is untracked and typically takes 3-6 business days within Canada and the USA, sometimes even up to 10!

• Delivery times may vary depending on location and postal service conditions (eg. snow, fires etc)

• No tracking numbers are provided with standard lettermail shipping - I’ve had a good experience with lettermail in the past and very rarely do packages get lost (but it does happen every now and then)

​

Tracked Shipping Option

• Tracked shipping is available for an additional fee of $16CAD for USA and $30 for Canada at checkout (I am aware this is a CRAZY cost to send a card, but it’s the exact amount I pay for tracked shipping from Canada)

• Includes tracking number and delivery confirmation

• Typically arrives within 2-5 business days

​

Lost Package Policy

• For untracked lettermail, please allow up to 15 business days for delivery before reporting non-receipt (sometimes they’re not lost, just late)

• We will offer a one-time replacement (you can choose the same greeting card design or any other from my shop - in case the occasion has passed) OR 50% refund. I will also send you the digital/printable version of the card for FREE, so you can print it out at home

• For tracked packages:

• Full refund or replacement if tracking shows package was not delivered

​

Incorrect Address Policy

• If your order hasn't been shipped yet, simply message me with the correct address and I'll update it at no charge

• If the package has already been shipped to an incorrect address (provided by customer), a $4CAD re-packaging fee will apply to cover materials and shipping costs for resending

• Please double-check your shipping address at checkout to avoid any delays or additional fees

​

Important Notes:

• By selecting standard lettermail shipping, you acknowledge that no tracking will be provided

• We cannot be responsible for delays in postal service delivery times

• For guaranteed tracking and delivery confirmation, please select the tracked shipping option at checkout